50 Case Studies for Management & Supervisory Training (50 - download pdf or read online

By Alan B. Clardy

ISBN-10: 0874259770

ISBN-13: 9780874259773

Managers and supervisors will sharpen their analytical and decision-making talents with this new selection of absolutely reproducible case reports. in keeping with genuine, real-life occasions, those workouts organize supervisors and group leaders for the hard difficulties they face in contemporary complicated office. each one case learn comprises precis of the case dialogue questions which evoke idea and research advised suggestions to the issues offered education goals increase participant's listening abilities Empower staff to barter suggestions really supply possibilities for members to perform new abilities in a supportive atmosphere Illustrate the talents had to reply productively to complicated matters actions disguise functionality appraisal dealing with successfully Sexual harassment/discrimination dealing with disruptive staff Coaching/counseling staff Hiring the correct individual

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Additional info for 50 Case Studies for Management & Supervisory Training (50 Activities Series)

Example text

Leadership occurs within a context of a particular business, organization, and job. The use of performance standards and the job wheel process are tools to define what the job is, the skill and behavioral expectations for how the job is performed, and the most critical individuals or group with whom this job must interface to perform successfully. • Two research trends help define a road map for leadership development: {{ {{ Competency research identifies those characteristics and behaviors indicative of outstanding performance.

The thought process is one in which creating and maintaining those connections is vital. It’s about reaching out to others, to create personal relationships that span both work and personal life. The types of behaviors associated with affiliation are • • • • • • • preferring to work with friends and in teams; consoling others, particularly during difficult times; socializing with coworkers both on and off the job; embracing the good times and avoiding conflicts; keeping pictures of family, pets, and friends in sight; keeping in touch with former colleagues; wanting to be liked and accepted.

Maybe you are thinking that you have never had this happen before and would give anything to have such an employee. However, I contend that this discussion, more likely a series of discussions, is one you want to have whether someone asks for it or not. Yes, it is about working hard, using your head, learning a lot, and doing a good job, but it needs to be framed in learning and mastering the fundamentals for building a base of expertise. 28 LEADER EVOLUTION Expertise Expertise stage Expertise is the first stage in leadership development and is focused on learning the content of the job and applying the knowledge to achieve results.

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50 Case Studies for Management & Supervisory Training (50 Activities Series) by Alan B. Clardy

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