Read e-book online Assessing Business Excellence, Second Edition PDF

By Les Porter, Steve Tanner

ISBN-10: 0750655178

ISBN-13: 9780750655170

ISBN-10: 1429483970

ISBN-13: 9781429483971

Assessing enterprise Excellence provides a strategic framework for company excellence and overall caliber administration and indicates how one can be actively excited about non-stop development through systematically reviewing your corporation actions and effects opposed to holistic company excellence frameworks. For all practitioners who search to exploit overall caliber administration to enhance their organization's effectiveness, potency and responsiveness, this name is the fundamental path map to company excellence. From prime professional authors comes a booklet the place the main famous caliber award standards are used to discover the thoughts of industrial excellence and self-assessment. This e-book: * Introduces the main company excellence and overall caliber frameworks together with The Malcolm Baldrige nationwide caliber Award and the eu caliber Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and boundaries * Introduces the self-assessment procedure * Explores the most techniques to self-assessment * Illustrates the sensible merits of self-assessment via case examples * contains functional case examples * offers a proof of the foremost excellence enterprise types and frameworks from world wide * an often up to date site accompanies the textual content

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Additional info for Assessing Business Excellence, Second Edition

Example text

The project lasted for one calendar year, and was funded by the Chartered Institute of Management Accountants (CIMA), the European Foundation for Quality Management (EFQM), and the Norwegian Fellowship Programme in Leadership and Organization Development (STILO). It also had the backing of the British Quality Foundation (BQF). The research led to a comprehensive report, and some of the results that are still relevant today are discussed here. 10 gives the reasons why organizations commenced selfassessment.

5 The Business Excellence Scorecard top five achievements (Source: ECforBE (1999)) report of the evaluation of the public sector excellence programme discussed below. In the final phase of the work, a framework or ‘route map’ to business excellence was developed from all the best practice activities identified. 6) was created by grouping common themes and showing their relationships. The route map maintains the integrity of the business excellence model whilst fleshing out some of the underlying themes.

2 billion in cost savings due to quality improvements (1986–1991) 90% increase in cellular phone reliability (1981–1989) 62% decrease in part count for cellular phones (1981–1989) Zytech Corp. ● ● ● 50% increase in manufacturing yields (1988–1991) 26% decrease in manufacturing cycle times (1988–1991) 50% decrease in design cycle times (1988–1991) ● ● ● 13% increase in on-time deliveries (1988–1991) Tenfold increase in mean time between failures (1987–1991) 48% decrease in warranty costs (1988–1990) AT&T Universal Card Services ● ● ● 500% increase in sales volume (1990–1992) Five decreases in the interest rate charged (1990–1992) Number two in sales among 6000 credit card users (1990–1992) ● ● ● Tenfold increase in employees (1990–1992) 40% increase in calling card revenues among Universal Card holders (1990–1992) Threefold increase in employee suggestions (1990–1992) Granite Rock Co.

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Assessing Business Excellence, Second Edition by Les Porter, Steve Tanner


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