Download e-book for kindle: Business Process Outsourcing. Process, Strategies, and by Halvey J.K., Melby B.M.

By Halvey J.K., Melby B.M.

ISBN-10: 0470044837

ISBN-13: 9780470044834

Many firms are restructuring their company procedures so that it will turn into extra aggressive and value potent. as soon as the choice has been made to outsource, a company needs to constitution the deal. This publication indicates you ways to request proposals and negotiate and shut the agreement-creating the simplest outsourcing process to your company.

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Extra resources for Business Process Outsourcing. Process, Strategies, and Contracts.

Example text

Insurance. What are the customer’s insurance requirements? Appendices 73. Reference Exhibits. , inventory lists, service levels). Terms and Conditions 74. Terms and Conditions. Consider attaching a general outline of terms and conditions to the RFP. 1 NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) (MUTUAL PROTECTION) NONDISCLOSURE AGREEMENT THIS NONDISCLOSURE AGREEMENT (this “Agreement”), dated as of this [DATE] (the “Effective Date”), is made by and between [NAME OF CUSTOMER] (“Customer”), [CUSTOMER ADDRESS] and [NAME OF VENDOR] (“Vendor”), [VENDOR ADDRESS].

Roll-out. What is the vendor’s experience with implementing new methodologies/technology? Customer base/references. Ask for references and contact names. Subcontractors/partners. Does the vendor typically partner with another entity to provide certain services? Who? What is the relationship with the partner? (c) THE REQUEST FOR INFORMATION. If a customer does not have easy access to information regarding certain vendors that it is interested in or is particularly concerned about documenting all phases of the selection process, one approach is to conduct a formal RFI process.

For example, the chart should specify how many people (managers, full-time employees, parttime employees, contractors) are responsible for each function. (iv) Management Structure. An area to pay particular attention to is the internal management structure. Does it work? Does it work efficiently? Outsourcing is a good time to get the management structure in line with the changing role of operational management to contract management. (v) Inventories. One area that is inevitably lacking (particularly with customers with numerous field sites) is an inventory of assets that the customer owns, leases, or licenses that are used in connection with the provision of business process services.

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Business Process Outsourcing. Process, Strategies, and Contracts. by Halvey J.K., Melby B.M.


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