Read e-book online Destination Profit: Creating People-Profit Opportunities in PDF

By Scott Cawood

ISBN-10: 0891061967

ISBN-13: 9780891061960

An awfully robust technique that has confirmed to bring rapid effects for a number of the country's so much famous company leaders: greater productiveness, superior caliber at cheaper price, decreased worker turnover, and stronger monetary functionality. With tales of imaginative and prescient, patience, religion and failure, vacation spot revenue offers dozens of workouts and key company examples that lay out step by step how one can observe the authors' distinctive 4-A Process-awareness, alignment, responsibility, adaptation-to create a people-centered association that's effective, ecocnomic, and a sustained aggressive chief. Readers will detect that this method starts with vacation spot because the target that firms and contributors inside them are looking to reach-their personal most sensible place of work.

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It is owned and operated by the East Alabama Health Care Authority. EAMC has about 2,500 staff members, including nearly 150 staff physicians with specialties in virtually every medical field. Facilities also include two outpatient diagnostic centers, a community education center, home health services, a hospice facility, an adult daycare center, a cancer center, a sleep disorders lab, a pediatric unit, and a wellness and fitness facility. EAMC has twice made Fortune’s 100 Best Companies to Work For list, the first public-sector agency ever to make the list.

Founder Jim Goodnight still takes an active part in developing code and maintaining software applications. He often walks through the halls, offering to help employees with bugs they have found or code that isn’t working quite right. How many software industry CEOs are that aligned with the employee experience? 13 14 DE S T IN AT ION P R OF I T >> Would your employees describe your leadership style as accessible? Do you make it a point to know your employees as people, not just employees? Not What They Say but What They Do Everybody likes to create mission and value statements.

Think about a bad customer-service experience. We’ve all had them. The person you spoke with didn’t seem to be happy about being there; she had trouble answering your questions about the company’s products or services; when there was a problem, she didn’t offer any help to fix it. Afterward, you probably weren’t interested in returning as a customer. People who give bad customer service may not lack the appropriate skills. More likely, these employees work for a company that doesn’t treat them as well as it wants them to treat customers.

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Destination Profit: Creating People-Profit Opportunities in Your Organization by Scott Cawood


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