By Tom E. Jones
Increasingly more places of work are characterised by way of dysfunctional behaviour, together with volatile relationships, worry of swap and absence of self assurance. This ebook makes an attempt to deal with those matters and others, and provide optimistic, useful new strategies for curing the matter.
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Extra resources for If it's broken, you can fix it: overcoming dysfunction in the workplace
Managers find it particularly helpful when launching a new venture or getting a floundering project back on track. Take a minute to scan Figure 2-2. Notice that a matrix is formed: The names of the people involved are written across the top (horizontal) row, and the various tasks are listed in order along the side in the first (vertical) column. Also note that in the column beneath each person's name, letters ap- Figure 2-2. Responsibility charting. Page 21 pear. The letters, R, A, C,and I, represent the roles that are to be performed for each task.
No matter how hard people work or how good they get, they're expected to do better. Criticism prevails; praise and recognition are nonexistent. Simple mistakes and innocent oversights are blown out of proportion. Employees are disciplined or demoted for minor infractions. Those who complete assignments ahead of schedule are given more work to do. Enough is never enough. " People are told, "That's a bad idea. " Personality is a critical factor in determining who gets along with whom. Employees who don't fit in are labeled as "bad" and are rarely given a second chance.
People are uncomfortable about expressing how they really feel. If people know that their feelings will not be respected, they keep them hidden. Even when they strongly oppose the prevailing viewpoint, folks nod and give their OK. A show of feelings is avoided for fear of getting hurt. Those who do let their feelings out are labeled as touchy feely and told to get a grip on reality. Employees rarely take time off and seldom go on vacation. __ The search for the cause of a problem is personalized.
If it's broken, you can fix it: overcoming dysfunction in the workplace by Tom E. Jones