Get New Studies in Global IT and Business Service Outsourcing: PDF

By Thomas Ph. Herz, Florian Hamel, Falk Uebernickel, Walter Brenner (auth.), Julia Kotlarsky, Leslie P. Willcocks, Ilan Oshri (eds.)

ISBN-10: 3642248144

ISBN-13: 9783642248146

ISBN-10: 3642248152

ISBN-13: 9783642248153

This publication includes eleven conscientiously revised and chosen papers from the fifth Workshop on international Sourcing, held in Courchevel, France, March 14-17, 2011. they've been gleaned from an unlimited empirical base introduced jointly via prime researchers in info platforms, strategic administration, and operations.

This quantity is meant to be used by way of scholars, lecturers, and practitioners drawn to the outsourcing and offshoring of knowledge know-how and enterprise approaches. It bargains a evaluation of the main themes in outsourcing and offshoring, populated with useful frameworks that function a device equipment for college students and bosses. the subjects mentioned mix theoretical and useful insights, and they're generally illustrated through case reviews from consumer and seller firms. final yet now not least, the ebook examines present and destiny tendencies in outsourcing and offshoring, paying specific awareness to how innovation might be learned in worldwide or outsourced software program improvement environments.

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Read Online or Download New Studies in Global IT and Business Service Outsourcing: 5th Global Scourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected Papers PDF

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Extra resources for New Studies in Global IT and Business Service Outsourcing: 5th Global Scourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected Papers

Sample text

F. Knolmayer and P. Asprion The last option seems to be most relevant in business practice (cf. [23]). Professional auditing organizations have defined different types of documents for reporting results of audits at Service Organizations (cf. 3). Figure 1 shows legal and communication relationships which result from outsourcing compliance-relevant tasks and also the sequence in which these tasks may be executed (cf. [12]). Furthermore we assume that Internal Audit functions exist in both the User Entity and the Service Organization.

45]). 5 Assuring Compliance in Subcontracting Relationships Subcontracting is a highly relevant phenomenon, among others because of specialization and manpower shortages, but often neglected in outsourcing research. Outsourcing contracts may specify whether the Service Organization has the right to outsource the full task or parts of it to a “Subservice Organization”, a subcontractor. Such a transfer results in a chain of service providers. If a Subservice Organization is involved, one has to distinguish whether or not the delegated parts of a task are compliance-relevant.

The AUP document should be completed by either an assessment firm or an audit firm and the results should be made accessible to the Service Provider who may share these reports with his clients. BITS also developed a Standardized Information Gathering (SIG) Questionnaire. When SIG and AUP are completed, recipients have evidence whether or not the required controls exist and, if so, whether they are able to identify risks, comply with regulatory requirements, and reduce inconsistencies in evaluating the information they receive from their Service Providers [29][30].

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New Studies in Global IT and Business Service Outsourcing: 5th Global Scourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected Papers by Thomas Ph. Herz, Florian Hamel, Falk Uebernickel, Walter Brenner (auth.), Julia Kotlarsky, Leslie P. Willcocks, Ilan Oshri (eds.)

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