Get The Manager's Pocket Guide to Dealing with Conflict PDF

By Lois B. Hart, Robie Grant, Eileen Klockars

ISBN-10: 0874254809

ISBN-13: 9780874254808

Clash explanations rigidity, low morale, and diminished productiveness. This pocket consultant is for leaders who are looking to research talents that may hinder and get to the bottom of conflicts and make sure a greater operating surroundings. Readers will easy methods to realize styles of clash, determine factors of clash, hinder conflicts from constructing (and escalating), and practice clash solution suggestions. through gaining knowledge of those talents managers should be capable of larger serve their staff, supporting them to navigate via interpersonal conflicts and hold place of work productiveness.

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Extra resources for The Manager's Pocket Guide to Dealing with Conflict (Manager's Pocket Guide Series)

Sample text

Even our school curriculum rarely addressed the topic of conflict. As we moved from childhood into adulthood, we came unprepared with the skills we would need to deal with conflicts. What we do not know how to do is often avoided. So if we had poor experiences or examples of how to deal with conflicts in the past, today we may believe that conflict is bad and should be avoided at all costs. This head-in-thesand attitude affects everyone. You will experience prolonged agony and stress over unresolved conflicts.

Increase everyone’s ability to deal with conflict. Ask your training department to schedule a workshop on conflict in your organization. Use time each week when your staff meets to try out one more idea from this book, Improving your ability and motive to deal with conflicts takes time. Be persistent and patient. Track progress. Celebrate successes at dealing with conflict. Use your detective skills! You have learned about eight possible causes of conflicts. Some conflicts will be caused by one, others will be caused by several.

Problems between generations are also the source for conflicts. Each generation experienced life differently; therefore, they hold different values. The older employee believes in loyalty to the company at all costs, whereas the younger generation thinks nothing of jumping ship often. Neither is right or wrong . . just different. Identify some cultural diff erences between you and some of your staff members or colleagues. Identify some differences between you and a person of the other gender. Have any of these differences caused conflicts for you?

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The Manager's Pocket Guide to Dealing with Conflict (Manager's Pocket Guide Series) by Lois B. Hart, Robie Grant, Eileen Klockars


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